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Our service to You |
As a patient of this practice
you can expect:
- To be seen the same day for conditions you and the doctor
agree are urgent.
- To be seen by a doctor within 2 working days for non-urgent
conditions. You may have to wait longer if you ask for a named
doctor.
- To have your records treated confidentially, subject to your
wish to have relatives and friends informed of the progress of
your treatment.
- To be seen within thirty minutes of any appointment you are
offered at the surgery and failing this, to give you an
explanation.
- To be seen at home at your doctor’s discretion.
- To have your long term medication and treatment reviewed at
agreed intervals.
- To be informed (through leaflets, notices, etc.) of the
practice’s services and how best to use them.
- To receive healthcare in clean, comfortable and appropriate
surroundings.
- To be treated with respect and courtesy.
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HELP US TO HELP YOU |
As a patient of this practice we expect you:
- To inform the practice of changes in personal details, i.e.
changes of name or address.
- To treat the doctors and practice staff with respect and courtesy.
- To observe the timings/procedures given for appointments, telephone calls,
prescriptions, etc.
- To give the practice as much notice as possible if you are unable to keep a
booked appointment.
- To make more than one appointment if more than one person needs to be seen.
- To be prepared to make further appointments if you have numerous or complicated
problems.
- To be patient if appointment times are running late – it may be you who needs
the extra time on another occasion.
- To ask for a home visit only if the illness prevents you from attending the
surgery – children can usually be brought to the surgery.
- To take time to read the notices in the waiting area. These are displayed to
inform you of relevant practice or local information.
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COMMENTS, COMPLIMENTS or COMPLAINTS |
We want you to be satisfied with our services. We welcome suggestions to improve. You can use this form to let us know what you think, or to complain about our service.
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Please complete the form below |
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