Appointments

Surgery Opening Times

Monday to Thursday	8.30am - 6.30pm
Friday	8.30am - 6.00pm

The telephone is switched over to our by-pass number
020-8770-0587 for urgent calls only between 12.30pm and 1.30pm.

Benhill Consulting Times

Belmont Consulting Times 

Extended Opening Times

We are able to offer extended hours for routine pre booked appointments as follows:-

• Benhill Monday 7.00am - 8.00am and 6.30pm - 8.00pm 
• Belmont Tuesday 7.00am - 8.00am and 6.30pm - 8.00pm
  

How to see the Doctor

You may consult any doctor if you have an urgent or special problem. However, we prefer patients to see their own doctor when possible. Patients should attend the surgery that they have registered at as their notes will be kept there. Arrangements can be made if you wish to change surgery.

The doctor will see you in surgery by appointment which can be made by calling or telephone between 8.30am and 6.00pm (Monday to Friday). Urgent cases can be seen the same day, otherwise you will be given the first available appointment.

If you cannot keep your appointment please let us know so that it may be offered to someone else.

Appointments Online

EMIS Access allows patients to make and cancel appointments 24 hours a day without contacting the surgery.

If you would like to use our on-line appointment booking system, you will need to register with us first. You can collect a registration form at reception.

Please note that you will be required to show some form of identification before your details can be released. (Proof of photo identification required – Passport, Driver’s Licence, National ID or Employee ID).

After you have received your registration letter you will be able to access the EMIS system.

You can make one GP appointment up to 2 weeks ahead. The complexity of our appointments system means that only routine 10 minute GP appointments can be booked on-line. For all other appointments, please contact the surgery directly. This applies to 5 minute urgent GP appointments, double (or longer) appointments, telephone appointments, all Practice Nurse and Health Care Assistant appointments and appointments involving both GP and nurse, and includes blood pressures, cervical screening, coils, ante and post natal examinations.

We hope you find the on-line booking system of benefit. We would welcome your feedback.

Please note - you will only need to register once; this will give you access to both the online appointments and the repeat prescription services.

Telephone Consultations

We believe that some consultations can be perfectly well undertaken without face-to-face contact. It is often possible to deal with minor problems, general health queries and follow-ups by phone. We are trying to make this type of consultation more available.

The receptionist may suggest a telephone consultation and patients are welcome to request one themselves.

Sometimes you may want simple advice on a health problem, test results or medication which is most easily done by telephone. We are happy to take calls by phone when we are not seeing patients. If you are phoning for blood or x-ray results the best time to phone is late morning or between 2.00pm - 4.00pm.

Home Visits

If you need a home visit please phone your surgery. The request will be passed to your doctor. Whenever possible please phone between 8.30am and 10.00am so that visiting rounds may be planned efficiently.